Cozy bar Salon POLICY

Booking & Salon Policies

By booking an appointment with Cozy Beauty, you acknowledge and agree to the following terms and conditions. These policies help us provide every client with a safe, relaxing and beautifully personalised salon experience.

 

Health & Safety

The health and wellbeing of our clients and team are important to us. Please reschedule your appointment if you are feeling unwell or experiencing cold, flu or other contagious symptoms.

If you arrive visibly unwell, we may need to decline the treatment and reschedule your appointment to protect our salon community.

 

Deposits & Booking Confirmation

A deposit is required to secure your appointment. Your deposit is processed securely at checkout and will be credited in full towards the cost of your treatment.

The remaining balance is payable in person at the salon on the day of your appointment. Please note that your booking is confirmed only once the deposit has been successfully received.

 

Cancellations & Rescheduling

We understand that plans can change. You may reschedule your appointment with at least 24 hours’ notice, and your deposit will be transferred to your new appointment date.

Deposits are non-refundable for cancellations or rescheduling requests made within 24 hours of the scheduled appointment. In line with our no-show policy, deposits are also non-refundable if you do not attend your appointment.

Following a late cancellation or no-show, we may require the full treatment amount to be paid before accepting any future bookings.

 

Lash Refill Policy

To keep your lash extensions looking full, balanced and beautiful, we offer dedicated two-week and three-week refill appointments.

Refill appointments must take place within three weeks of your previous lash appointment. Appointments booked more than three weeks later cannot be treated as a refill and will be booked and charged as a new full set.

The condition and number of remaining extensions may also be assessed at the beginning of your appointment to confirm whether a refill service is suitable.

 

Preparing for Your Appointment

Please arrive with a clean, makeup-free face so your artist can begin your treatment promptly and achieve the best possible result.

If you are wearing eye makeup, please arrive 15 minutes early to use our salon cleansing station. Avoid applying mascara, heavy skincare products, oily moisturisers or oil-based cleansers before your appointment, as these may affect lash retention.

For your safety and comfort during lash treatments, please remove your contact lenses before the application and bring your glasses with you.

 

Punctuality

We carefully reserve dedicated time for every personalised, one-on-one appointment. Please arrive on time and contact us as soon as possible if you are running late.

Arriving up to 15 minutes late may result in a shortened treatment or the need to reschedule your appointment so we can remain on time for our other clients.

Arrivals of 16 minutes or more after the scheduled appointment time will be treated as a no-show, and the appointment will be cancelled. The booking deposit will remain non-refundable in accordance with our no-show policy.

 

Guests, Children & Pets

To maintain a quiet, intimate and relaxing environment, guests, children and pets are not permitted within the salon treatment area.

Please arrange appropriate care before your appointment, as we may be unable to proceed with the treatment if you arrive with an additional guest, child or pet.

 

Salon Etiquette

Cozy Beauty is a clean and private sanctuary designed for your comfort and relaxation. We kindly ask that you remove your shoes before entering the treatment room and place your phone on silent.

We also recommend using the bathroom before your treatment begins so you can enjoy a peaceful and uninterrupted experience.

 

Aftercare & Adjustments

We genuinely care about the health of your natural lashes and the longevity of your results. Please follow the aftercare guidance provided by your artist to support healthy lashes and maximise retention.

If you notice an unusual issue with your lash extensions within 48 hours of your appointment, please contact us as soon as possible and provide clear photos where requested. We will assess the concern and arrange an adjustment when appropriate.

Concerns reported after the 48-hour period, or issues caused by not following the recommended aftercare, will require a new appointment and may incur an additional charge.